Invoices and Statements

Congratulations on being a successful bidder in one of our jewellery auctions!

Information regarding payment of your invoice will be sent in an email soon after the auction has finished. In this email, our Post Sale Services team provide an invoice detailing the items of jewellery won, the hammer price, buyer’s premium, taxes and any other applicable charges.  For our jewellery auctions, payment is due within five days following the auction.

If you have any questions/queries regarding your invoice, please do contact our Post-Sale Services Team who would be happy to assist you.

We accept all major credit and debit cards up to a limit of £5,000 for credit cards. This can be made using the payment link in your post sale notification email or by calling the Post-Sale Services Team. 

For purchases over this threshold, bank transfer is the most convenient way to pay. 

If making an International currency transfer, we would recommend using Wise (formally known as TransferWise), a service which acts to minimise the fees usually associated with international currency payments.

If you have any questions/queries with the payment process for any of our jewellery auctions, please do contact our Post-Sale Services Team who would be happy to assist you.

Our post-sale team are always on hand to help, whether you are collecting in person or require advice about shipping.

Collection is by appointment and should be requested when paying your invoice - we will email you to confirm the requested appointment.

A valid government-issued form of photographic identification will usually be required for collection from our jewellery auctions.

We are also pleased to offer a worldwide shipping service. All winning bidders may receive a shipping quote added to their invoice total upon request.  Our quotes include packing, shipping and insurance of your item(s)

Generally, we use the Royal Mail Business and DHL Express as our preferred shipping parters as they are used to shipping antique jewellery and vintage jewellery  

For higher value items above £100,000, we use specialist high-security couriers, Ferrari or Malca-Amit.  For domestic UK deliveries, this is usually a next day service.  For International shipments, deliveries usually take around 3-5 working days.

Once shipping has been confirmed, we can then then carefully package and ship your item(s) ready for shipment. Shipment usually occurs within 1-2 working days following confirmation of cleared payment.